Learn how the WorkWell Toolkit works

Watch this tutorial video to get an overview of your account and best way to proceed through it.

WorkWell Toolkit tutorial for new users

Why are there resources from other websites on the Toolkit?

The WorkWell Toolkit uses evidence-based resources from Victoria, Australia, and occasionally overseas to provide you with some of the best available information to help improve mental health and wellbeing in your workplace.

Are the actions displayed on the dashboard in a particular order?

The actions are provided to you based on your responses to the questionnaire. We suggest you start with your Recommended Actions. The order of the actions is designed to help you build a strong foundation and get the maximum value from your efforts. But if you wish, you can jump to other actions first.

Do I need to complete every step in each action?

No. If a step is not relevant to your business right now, then you can complete an action without completing each individual step.

How long will it take me to complete an action?

Each action is different. Some actions have more steps or are more complex than others. You can save your progress and come back later.

Where can I get more support to complete an action?

The steps and resources provided should help you to complete the action. If you need more support, WorkSafe's health and safety and injury and compensation Advisory Service is available on 1800 136 089 and [email protected] on Monday to Friday from 7:30am to 6:30pm.

You can also check the WorkSafe Victoria website for guidance and resources to assist you. Visit www.worksafe.vic.gov.au

Are the actions in the WorkWell Toolkit compulsory?

No. Using the WorkWell Toolkit is not compulsory. The Toolkit provides simple steps and strategies that can support you to improve mental health and wellbeing in your workplace.

Will I be audited by WorkSafe based on my answers to the questionnaire?

No, you won't be audited. Your answers will help WorkWell provide you with tailored and relevant resources and strategies that have worked for businesses like yours.

All data collected from you will be de-identified when used to report on the WorkWell Toolkit and to understand how mentally healthy Victorian workplaces are.

All the information that is collected will be treated in accordance with applicable privacy legislation, namely the Privacy and Data Protection Act 2014 https://www.worksafe.vic.gov.au/privacy-statement

I'm a Health and Safety Representative (HSR), can I use the WorkWell Toolkit?

The WorkWell toolkit is aimed at employers, but it still might be of interest if you are an HSR. You might want to let management know about how your organisation could use the Toolkit to guide improvements to mental health and wellbeing.

Can we set up a multiple toolkit accounts for different sites or divisions within our organisation?

If you have several different sites or divisions within your workplace that would make it difficult to respond accurately to the questionnaire, consider creating a different Toolkit experience for each of them.

Can an organisation have multiple users for the one account?

At this stage there is only functionality for one user per account. However actions can be saved and revisited and can be shared through email or social media.

For a larger organisation, what are some of the most effective ways to use the Toolkit?

In order to get the most out of the Toolkit we recommend:

  1. Decide how you want to use the Toolkit across multiple sites or business divisions.
    You might have different challenges in different parts of your business. If this is the case setting up a different Toolkit experience for each site or division might be appropriate.
  2. Answer the Toolkit questions as a team for each workplace, site or division (ideally made up of both HR and OHS staff, and perhaps operational managers).
    Ensure you get the people with the relevant knowledge to answer the questions related to those aspects of the business.
  3. Select an account holder to create the login for your workplace.
    This person will hold the account and be responsible for driving progress, and ticking off completed actions.
  4. Share the responsibility for completing actions. Define the role of your OHS committee, mental health steering committee or other relevant groups in prioritising, assigning and completing actions and in reviewing and monitoring success.
  5. Share and celebrate your successes with the wider team. Share your progress and celebrate positive changes as they occur. Let us know if you want us to help you share your experience among the Toolkit community.

I heard there is industry specific content available within the actions on the Toolkit. What does this mean and how can I access this?

In May 2019 specific content was added to the Toolkit for the healthcare, community services, disability and aged care industries and the transport logistics and warehousing industries. To access this content, you need to select one of those industries from the drop down form when you first sign up to the Toolkit.

If you created your Toolkit account before May 2019, you will have received an email with links to the new content. Technical updates will soon allow you to access this content from within your dashboard. If you can't wait, you can start a new account using a different email address.

A tailored Toolkit experience for the construction, retail & hospitality, and office work and professional services industries will be available in late 2019 – stay tuned.

I have some feedback about my experience using the WorkWell Toolkit, how can I share this?

The WorkWell team welcomes feedback so that we can continue to improve the Toolkit. There are a few ways to send the WorkWell team feedback on your Toolkit experience:

  1. You can use the feedback form located at the bottom of the 'Help' section of the WorkWell Toolkit website. Any feedback on your experience can be entered into the 'Message' field.
  2. You also have the opportunity to rate your experience with each action by clicking the 'Thumbs Up' or 'Thumbs Down' symbols at the bottom of each action page.
  3. WorkWell will also send occasional surveys to Toolkit users who have opted to receive communications about the program. If you are unsure whether or not you have opted to receive surveys and communications, email us at [email protected] and let us know you would like to be on the list.
  4. You can contact WorkSafe's health and safety and injury and compensation Advisory Service on 1800 136 089 and [email protected] on Monday to Friday from 7:30am to 6:30pm.