Wellbeing on Call

An innovative collaboration between SuperFriend and five organisations in the superannuation and insurance industry.

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Wellbeing on Call was a 20-month pilot project funded through the WorkWell Mental Health Improvement Fund. The project aimed to:

  • Promote the mental health and wellbeing of contact centre workers
  • Improve levels of job satisfaction and engagement
  • Build positive leadership styles in team leaders; and
  • Support organisations’ overall capacity to thrive

The project used a co-design approach to develop a series of interventions focused on leadership, job design and mental health literacy to create positive working environments within which contact centre workers can thrive.

Creating thriving contact centres

The project used a co-design approach to develop a series of interventions focused on leadership, job design and mental health literacy to create positive working environments within which contact centre workers can thrive.

WorkWell Mental Health Improvement Fund – Wellbeing on Call

Learn more about the program, participants, and results

WorkWell Toolkit

The Toolkit is an online tool helping you take your first steps towards a positive, mentally healthy workplace. It brings together resources and ideas that have worked for businesses like yours.

Explore actions in our WorkWell Toolkit to help you address similar topics to Wellbeing on Call: