I've forgotten my password what do I do?

Click on the 'forgot password' link on the login page and enter the email you used for your account and you will be sent a link to reset your password.

I've signed up for the Toolkit but I did not receive a verification email.

Please click on the 'forgot password' link on the login page and enter your email. You will be sent a password reset email, following this process you will reset your password which automatically verifies your account.

Where is the content sourced from?

The WorkWell Toolkit uses evidence-based resources from Victoria, Australia, and occasionally overseas to provide you with some of the best available information to help improve mental health and wellbeing in your workplace.

Why do I have to answer questions about my organisation before getting access to actions and resources?

The WorkWell Toolkit resources, actions and steps are tailored specifically to your business. To help us make sure you get relevant information, we use the details you provide us about your organisation. By providing contact information, we are able to keep you up to date with improvements, new resources and exciting news about WorkWell. You always have the option to 'opt out' of communications.

How long will it take me to answer the questions?

There are about 25 questions, depending on the size of your organisation. Each question has 3 answer options for you to choose from. It should take about 10-15 minutes for you to complete the questions.

Will I be audited by WorkSafe based on my answers?

No, you won't be audited. Your answers will help WorkWell provide you with tailored and relevant resources and strategies that have worked for businesses like yours.

All data collected from you will be de-identified to report on the WorkWell Toolkit and to understand how mentally healthy Victorian workplaces are.

All the information that is collected will be treated in accordance with applicable privacy legislation, namely the Privacy and Data Protection Act 2014 https://www.worksafe.vic.gov.au/privacy-statement

Can I remove my data?

Yes, once you have an account there is an option to delete your account.

When I choose my industry on the form why is it grouped with others?

Some industries have been grouped together based on strong similarities in workplace context, risks and in the things that employers can do to eliminate or minimise them. It also provides opportunities to learn from how similar issues are being managed in different industries.

I'm a Health and Safety Representative (HSR), can I use the WorkWell Toolkit?

The WorkWell Toolkit is aimed at employers, but it still may be of interest if you're an HSR. You might want to let management know about how your organisation could use it to guide improvements to mental health and wellbeing.

Are the actions displayed on the dashboard in a particular order?

The actions are provided to you based on your responses to the questionnaire. The actions are tailored so that they are most relevant for where your business is currently at with creating a mentally safe workplace. We suggest you complete the actions in the order they are presented to you, starting with your recommended actions. But if you wish, you can jump to other actions first.

Can we set up multiple Toolkit accounts for different sites or divisions within our organisation?

If you have several different sites or divisions within your workplace that would make it difficult to respond accurately to the questionnaire, you could consider creating different Toolkit experiences for each of them.

Can an organisation have multiple users for the one account?

At this stage there is only functionality for one user per account. However, actions can be saved and revisited and actions can be shared amongst colleagues.

For a larger organisation, what are some of the most effective ways to use the Toolkit?

In order to get the most out of the Toolkit we recommend:

  1. Decide how you want to use the Toolkit across multiple sites or business divisions.
    You might have different challenges in different parts of your business. If this is the case setting up a different Toolkit experience for each site or division might be appropriate.
  2. Answer the Toolkit questions as a team for each workplace, site or division (ideally made up of HR and OHS staff).
    Ensure you get the people with the relevant knowledge to answer the questions related to those aspects of the business.
  3. Select an account holder to create the login for your workplace. This person will hold the account and be responsible for driving progress, and ticking off completed actions.
  4. Share the responsibility for completing actions. Define the role of your OHS committee, mental health steering committee or other relevant groups in prioritising, assigning and completing actions and in reviewing and monitoring success.
  5. Share and celebrate your successes with the wider team. Share your progress and celebrate positive changes as they occur. Let us know if you want us to help you share your experience among the Toolkit community.